August 2006 Newsletter

Vol. 6, Number 9
August 2006

Automatic Call Distribution -
It's Not Just For Fortune 500 Companies Anymore

ACD (automatic call distribution) systems are the heart of inbound call centers. And now, with advancements in technology, ACD is cost-effective for all businesses - small, medium and Fortune 500. So, if you are an SMB, you can treat every inbound call as an important opportunity and improve your customer service levels along the way. ACD builds opportunities for business. See how you can take advantage of this phone application and tremendously improve your business. Regardless of your job responsibilities or interests, there's an ACD article just for you. Select the article below that's most appropriate for your interests:

		written for business owners, presidents, VPs. Learn two key strategies for implementing Automatic Call Distribution into your business.

		for the IT department and Technical Consultants. Learn how a Small – Medium Business (SMB) can operate like a Fortune 500 business utilizing ACD technology and what you can do to efficiently support it.

		for the office managers and end users. ACD builds opportunities for business, and it builds up the overall moral of the employees that use the system every day. Learn how to maximize your benefits of ACD.

Every Business a Contact Center: What ACD Means for You
ACD is affordable even for companies with only 5-10 employees and it can offer far more benefit for SMBs than you may realize. Every time a call comes into a business, it is an opportunity. Learn two key strategies for effectively implementing ACD into your business.
>> more info




			Automatic Call Distribution: Every Business a Call Center With the power of an Automatic Call Distribution (ACD) system, even a small business can handle calls with the professionalism of a big-business call center. And that's only the beginning. An ACD platform moves beyond the concept of a call center to a new paradigm known as an "opportunity center". >> more info




			No Opportunity Wasted With Automatic Call Distribution ACD simply builds opportunities for business, and it build up the overall moral of the employees that use the system every day. Every time a call comes into a business, it is an opportunity. It may be a prospect presenting an opportunity for a sale. It may be an existing customer requiring service, which might result in the opportunity for future sales. >> more info


	Did you know we offer prepaid maintenance plans? With one of our support plans you can ensure that: Your system is kept up to date Your system reflects changes within your organization Your system is maintained and serviced to the highest standards Costs are kept low at fixed predetermined levels As you grow your system affordably grows with you Employees and new hires know how to use the equipment System emergencies are dealt with promptly 24 hours a day Programming changes are handled speedily by certified experts Ask us about it today! Action Communications' Website More About Us

Action Communications
109 Murray Drive | Mauldin, SC 29662
Phone: 864.297.0894 | Toll Free: 800.849.5331
Fax: 864.297.6099 | sales@actionsc.com
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